About the Client
A legal document management system specializing in lien document generation and filing services. LienItNow sought to overcome inefficiencies in their manual document management processes. Their outdated system was error-prone, time-consuming, and cumbersome, requiring a modern, automated solution to streamline operations and enhance client satisfaction.
Problem
Manual document gathering often resulted in issues such as misplacement, duplication, and processing delays, causing inefficiencies in operations. Validating client-provided information manually further increased the risk of errors and significantly slowed down processes. Employees spent excessive time creating legal documents from scratch, leading to bottlenecks and delays in workflow. Additionally, manual signing and filing of documents posed risks of errors and further contributed to delays.